How Red Taxi handles booking, driver, and customer data

This policy covers Red Taxi websites, operator dashboards, booking tools, the customer app, and the driver app. It explains how Red Taxi and the taxi operator using the platform handle the information needed to create bookings, dispatch journeys, support drivers, and communicate with passengers.

Taxi operators using Red Taxi may also have their own privacy notices. Where a taxi company controls the service you book with, that company is responsible for how it uses your booking and account information in its own business.

We collect only the information needed to run the service safely and reliably. For passengers or customers this can include name, phone number, email address, pickup and destination details, booking notes, payment status, receipts, support messages, and app account details when an account is created.

For drivers this can include name, contact details, login details, vehicle or fleet assignment, availability, job offers, accepted or rejected bookings, journey status, earnings or statement information, device identifiers, push notification tokens, and location or movement data while the driver app is being used for dispatch operations.

For operators and admin users this can include profile details, company settings, billing details, audit logs, support communications, and technical information such as IP address, device type, browser, app version, and error diagnostics.

We use information to create and manage bookings, quote prices, allocate drivers, send booking updates, show live job status, process or record payments, produce invoices and statements, provide customer support, protect accounts, prevent misuse, and improve reliability.

Driver app location and status data is used to support dispatch, availability, allocation, operational reporting, and safety. It is not collected to sell advertising profiles.

Customer and passenger details are used for booking fulfilment, customer communication, support, receipts, and legal or accounting obligations connected with taxi operations.

Information may be shared with the taxi operator handling the booking, drivers assigned to the journey, payment providers, messaging providers, hosting providers, support tools, analytics or error monitoring providers, and professional advisers where needed.

We do not sell personal information. We only share information where it is needed to deliver the platform, comply with the law, protect the service, or support the taxi operator and its customers.

Booking, payment, invoice, statement, audit, and support records are kept for as long as needed for operational, accounting, tax, legal, and dispute-resolution purposes. App session data, tokens, and diagnostics may be kept for shorter periods unless needed for security or support.

When information is no longer needed, it is deleted, anonymised, or retained only where a legal or legitimate operational reason requires it.

We use technical and organisational safeguards designed to protect data, including access controls, tenant separation, encrypted transport, monitoring, backups, and restricted handling of sensitive settings.

No system can be guaranteed completely secure, so users should protect their login details and contact support if they believe an account, phone, or driver device has been lost or compromised.

Depending on where you live, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information. Some taxi booking records may need to be retained for legal, accounting, safety, or dispute reasons.

You can contact the taxi operator you booked with for booking-specific requests, or contact Red Taxi support for platform privacy questions.

For privacy questions about Red Taxi, contact support@redtaxi.co.uk. If your request relates to a specific journey, account, or driver record, include enough detail for the relevant taxi operator or support team to identify the record without sending unnecessary sensitive information.